download materi Business Communication

•           Business Communication

•           Business Communication

•           The Medium

•           The Medium

•            How the communication is to be made

•            Important to select an appropriate medium for the message:

•            Need to consider the needs of the sender, the nature of the receiver and the aims of the communication

•            Inappropriate medium can be a barrier to effective communication

•           Value

•           Value

•           Vast majority of problems in business are caused by ineffective communication in one form or another

•           Businesses essentially human focused organisations

•           Value of good communications therefore inestimable

•           To Whom?

•           To Whom?

•            Who the communication is aimed at
is an important factor:

•            The nature of the medium and the content may depend on who it is aimed at

•            Necessity of being sensitive
to the receiver

•            Should communication be formal
or informal?

•            E.g.

•           To Whom

•            E-mail communication:

–       Does it need to adhere to normal rules
of spelling, punctuation and grammar?

–       Is it appropriate to use text speak?

•        Is this OK 4U or is txt 1 stp 2fr?

–       Are there different rules for different situations?

–       How do you know what the receiver expects?

–       What damage can be caused by inappropriate e-mail messages?

•           Type

•             Type of message may be an important factor in determining the medium, content, approach, etc.

•             Good news?

•             Bad news?

•             Information?

•             Instruction?

•             Each of the above may require a different approach and a different medium.

•           The Message

•           The Message

•           What is the communication designed to achieve?

•           This needs to be considered carefully to judge the best method of delivery and to judge the effectiveness of the feedback as to whether the message has been successful.

•           Role of ICT

•           Role of ICT

•           ICT has brought many advantages but also has its limitations:

–      It enables speedy communication

–      It can be cheap and save on costs (e.g. videoconferencing)

–      It can be expensive in hardware requirements

–      It can seem impersonal

–      It can be abused

•           Barriers

•           Barriers

•           Anything that prevents successful communication from occurring

•           Complex and multi-layered

•           Can be technical or generated
by the medium used, etc. but:

•           Main problem is human behaviour and psychology, e.g.

•           Emotional Interference

•              A significant factor influencing successful communication

•              Emotions - anger, frustration, happiness, enthusiasm, need to be defensive, desire to be assertive, etc.

•              Body language – says far more about communication than we ever realise!